Friday, February 23, 2018

Couple of evil ways to improve your customer skills

1. If it is difficult to refrain from shouting back at angered customer and escalating the conflict to the seismic proportions - think otherwise. Stay calm, defuse opponent’s anger. After all - you always can work on a more elaborate scheme to get back at the bastard later - revenge is a dish better served cold.
2. Try to treat any customer’s representative as a person who can make a decision to fire you on the spot. Even if it is just some seemingly obscure and downtrodden intern.

Saturday, February 10, 2018

Just because he is awesome

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